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How to Change Your Authorized Representative

The Authorized Representative (AR) is the individual in your organization (employer, other plan sponsor, insurer, or third party administrator (TPA)) who has the legal authority to bind the organization to a contract and to the terms of the CRCP requirements.

Your Account Manager (AM) is responsible for modifying your AR’s contact information and replacing your AR, if necessary. You must be the existing AM to make this change.

Note: As the AM, you cannot update your organization’s account information (Company Tax Identification Number (TIN), Company Name, Address, etc.). To change this information, contact the Commercial Repayment Center (CRC) at: (855) 798-2627.

Change Your Authorized Representative

  1. log into the CRCP.
  2. Under the Account Settings menu, select View or Update Account Information
    3. The Authorized Representative (AR)information page displays.
  3. Click Edit.
    4. The Update Authorized Representative (AR) Information page displays. All fields are pre-filled with the current information and all fields are open for editing.
  4. Complete all necessary updates. Click Continue to save your changes and proceed to the Update Authorized Representative Information Confirmation page, or click Cancel to return to the Account Detail page.
  5. On the Update Authorized Representative Information Confirmation page, click OK to return to the Account Detail page.