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How to Change Your Password

The CRCP requires users to change their password every 60 days. The application will prompt you to make this change when you log in. You can only update your password once a day.

If you forget your password, see the How to Request Your Password under the How To menu.

To Change Your Password
  1. After logging in to the CRCP, click the Change Password link found under the User Options menu.
    2. The Change Password page displays.
  2. Enter your Current or Temporary password.
    3. Note:Temporary passwords are provided during password resets.
  3. Enter and re-enter your New Password
  4. Click Continue to display the Change Password Confirmation page
  5. Click OK to return to the Account Listing page.Use your new password the next time you log in to the CRCP.

If you are unsuccessful in changing your password, contact an Electronic Data Interchange (EDI) Representative at (646) 458-6740 for assistance.

Password Requirements
  • Password must be changed every sixty (60) days
  • Password must be at least eight (8) characters
  • Password must contain at least one upper-case letter, one lower-case letter, one number and one special character
  • Password must contain a minimum of four (4) changed characters from the previous password
  • Password cannot be changed more than once per day
  • Password must be different from the previous twenty-four (24) passwords
  • Password cannot contain a reserved word (see the user guide for a list).
Changing Temporary Passwords

When you have forgotten your password and have been sent a temporary one, you are required to change it the next time you log into the CRCP. During this process, you will have the option to change or keep the security questions and answers previously selected.

    Security Question 1: Select or confirm your security question.
    Answer 1: Enter or confirm the answer to Security Question 1.
    Security Question 2: Select or confirm your second security question.
    Answer 2: Enter or confirm the answer to Security Question 2.

Click Continue to submit your change request. The Change Password Confirmation page displays.

Click Cancel to return to the CRCP home page without making any changes.

Please Note: When you change your password in the CRCP, it will also be changed for all of the following Coordination of Benefits (COB) secure web applications for which you are a registered user: Workers’ Compensation Medicare Set-Aside Portal (WCMSAP), Medicare Secondary Payer Recovery Portal (MSPRP), Commercial Repayment Center Portal (CRCP) and/or the Section 111 Coordination of Benefits Secure Web Site (COBSW) Portal.