The CRCP is a secure web-based system that provides employers, other plan sponsors, insurers, and third-party administrators (TPAs) with a way to electronically communicate with the Commercial Repayment Center (CRC) to resolve their Group Health Plan (GHP) debt with Medicare. This system provides employers/other plan sponsors and insurers/TPAs with the ability to perform the following actions:
The CRCP application includes the following helpful resources:
The CRCP permits multiple types of users per account. There are three possible roles: Authorized Representative (AR), Account Manager (AM), or Account Designee (AD).
To complete the two-step registration process for the CRCP, each organization must select an AR and an AM.
The AR is the individual in your organization (employer, other plan sponsor, insurer, or TPA) who has the legal authority to bind the organization to a contract and to the terms of CRCP requirements. This is usually a senior executive/partner of your company/firm. The AR has ultimate accountability for the information submitted on the CRCP.
The AR initiates the first part of the registration process (or designates another to do so) by requesting a Personal Identification Number (PIN) and providing the PIN to the AM, but the AR will not have direct access to the CRCP application and cannot be a user on the portal. The AR must approve the organization’s profile during the initial account setup and through any subsequent changes.
Please refer to the Data User Agreement (DUA) to make sure the person named as the organization’s AR has the authority to sign this agreement.
The AR information is submitted during Step 1 - New Registration (PIN Request).
The AM is the person in your organization who will actively manage the GHP case workload for the account. This includes inviting other users -- Account Designees (ADs) -- to assist in case management. The AM can also replace the AR if needed. Each CRCP account must assign an AM. Each CRCP account can only have one AM.
The AM completes the second part of the registration process by setting up an account. The AM will be a regular user of the CRCP. Unregistered AMs -- AMs who do not have a login ID or password for the CRCP or for other Coordination of Benefits (COB) secure web applications -- will be required to create a login ID and password for the CRCP. Registered AMs can use their current credentials to log in to the CRCP.
Note: In addition to being able to assign multiple roles across different accounts, you can also reassign roles for existing accounts. For example, an AM can change the role of an AD on an account to an AM by contacting an Electronic Data Interchange (EDI) Representative by phone at (646) 458-6740 or by email at COBVA@bcrcgdit.com for assistance.
The AM information is submitted during Step 2 - Account Setup.
ADs assist the AM with GHP recovery cases. An AM may, but is not required to, invite individuals to register as ADs associated with the account and become users of the CRCP. Each CRCP account may have up to 200 ADs.
An AD must first be invited by an AM to gain access to an account. Unregistered ADs -- ADs who do not have a login ID or password for the CRCP or other COB secure web applications -- will be required to create a login ID and password for the CRCP. Registered ADs can use their current credentials to log in to the CRCP. An AD can be associated with multiple CRCP accounts using their single login ID.
Unless previously registered on a COB secure web application, all CRCP users (AMs and ADs) must register and be associated with a CRCP account. Each user can have only one login ID and password.
Users of the Medicare Secondary Payer Recovery Portal (MSPRP), Section 111 Coordination of Benefits Secure Web Site (COBSW) Portal, and Workers’ Compensation Medicare Set-Aside Portal (WCMSAP) applications will not create a new login ID and password for the CRCP. These users will use the same login ID and password to access the CRCP application.
Before you can register as a new user, your organization must complete the two-step registration process.
For more information, click the CRCP User Guide link under the How To.. menu option.
To start the registration process, the person identified as your organization's AR must go to the CRCP URL:https://www.cob.cms.hhs.gov/CRCP, click the Step 1 - New Registration (PIN Request) button, and complete the requested information.
It is critical that the person performing this step provide contact information (including email address) for your AR, and not the email address for someone you want to be a user of the CRCP such as an AM or AD.
When the PIN request is submitted, the CRC will validate the information. Once validation is completed, an email will be sent to the AR at the email address provided during the registration process. This email includes the numeric PIN. The account ID is not sent with this email but is provided at the end of the PIN Request process on the PIN Request Completed Successfully Thank You page. Therefore, you should print this page and keep it for your records. This information is required by the AM to complete the Account Setup process.
After receiving the PIN and account ID from the AR, the AM must go to the CRCP URL: https://www.cob.cms.hhs.gov/CRCP click the Step 2 - Account Setup button, and complete the requested information. Only the individual who will be the AM for the CRCP account may complete the Account Setup process.
Once the account is set up successfully, the AM may log in to the application and invite ADs to become associated with the account.
For more information, click the How to Invite and Remove Account Designees link under the How To menu.
After the information provided during Account Setup has been processed and validated, an e-mail notification will be sent to the AR. It may take up to 12 business days to receive the Profile Report. This Profile Report contains a summary of the information provided during the registration process including:
The AR must review, sign, and return the Profile Report within 60 business days. When returning the signed Profile Report via e-mail, the AR should use "CRCP Profile Report" as the subject line. If a signed Profile Report is not received within that timeframe, the account will be automatically deleted on the 60th business day. If the account is deleted, the registration process must be restarted from the beginning.
Once your Profile Report has been marked as received and your account has been activated by an EDI Representative, you may begin working on cases using the CRCP. You will know your account has been activated when you log in and the links on the Account Detail page (Demand Listing and Request Letter Access) are enabled or active.
Note: If information on the Profile Report is inaccurate or requires modifications, please contact an EDI Representative by phone at (646) 458-6740 or e-mail at:COBVA@bcrcgdit.com.
January 2024