CMS Centers for Medicare and Medicaid Services Logo Commercial Repayment Center Portal COB&R Coordination of Benefits and Recovery Logo
Print this page   |   Close

User Agreement

THE FOLLOWING DESCRIBES THE TERMS AND CONDITIONS BY WHICH THE CENTERS FOR MEDICARE MEDICAID SERVICES (CMS) OFFERS YOU ACCESS TO THE COORDINATION OF BENEFITS SECURE WEBSITE (COBSW).

You must read and accept the terms and conditions contained in this User Agreement expressly set out below and incorporated by reference before you may access the Coordination of Benefits Secure Website (COBSW), which includes the Medicare Secondary Payer Repayment Portal (MSPRP), the Commercial Repayment Center Portal (CRCP), the Section 111 Mandatory Reporting Application (S111 MRA), and the Workers’ Compensation Medicare Set-Aside Portal (WCMSAP)—collectively known as the COBSW.

CMS may amend this user agreement at any time. Except as stated below, all amended terms shall automatically be effective 30 days after they are initially posted on the site. This user agreement is effective immediately.

1. Purpose of the CRCP website

The Commercial Repayment Center Portal (CRCP) gives employers, other plan sponsors, insurers, and third-party administrators (TPAs) a way to manage their Group Health Plan (GHP) recovery activities and cases online. Specifically, CRCP users can electronically communicate with the Commercial Repayment Center (CRC) to resolve their GHP debt with Medicare.

This system allows users to (not an exhaustive list):

  • View demand and related case information.
  • View information for submitted defenses.
  • Submit new defenses for a claim or claim lines associated with a case.
  • Upload defense documentation.
  • View and track case information, including financial data, defense status, and correspondence history.
  • View letters and track correspondence history.
  • Make electronic payments for demanded cases.

2. Information Automatically Collected and Stored

The government may monitor, record, and audit your system usage, including usage of personal devices and email systems for official duties or to conduct HHS business. Therefore, you have no reasonable expectation of privacy regarding any communication or data transiting or stored on this system. At any time, and for any lawful government purpose, the government may monitor, intercept, and search and seize any communication or data transiting or stored on this system.

Any communication or data transiting or stored on this system may be disclosed or used for any lawful government purpose.

When you browse through any website, certain personal information about you can be collected. We automatically collect and temporarily store the following information about your visit:

  • the name of the domain you use to access the Internet (for example, stanford.edu, if you are connecting from Stanford University's domain);
  • the date and time of your visit;
  • the pages you visited; and
  • the address of the website you came from when you came to visit.

This information is used for statistical purposes only and to help us make this site more useful to visitors. Unless it is specifically stated otherwise, no additional information will be collected about you.

3. Information Collected Through the COBSW

To ensure that your personal information is securely and safely transmitted, the personal information you provide is encrypted and sent to us using a secure method. However, no one can give an absolute assurance that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We have taken, and will continue to take, reasonable steps to ensure the secure and safe transmission of your personal information.

4. Personally Provided Information

If you are not responsible for submitting information using the COBSW, you do not have to give us personal information. If you choose to provide us with additional information about yourself through email, forms, surveys, etc., we will maintain the information as long as needed to respond to your question or to fulfill the stated purpose of the communication.

5. Intrusion Detection

The U.S. Government maintains the website. It is protected by various provisions of Section 1862(b) of the Social Security Act (42 U.S.C. Section 1395y(b)(5)), Publication 1075 of the Department of Treasury, Internal Revenue Service, and Title 18 of the U.S. Code. Violations of Title 18 are subject to criminal prosecution in Federal court.

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual.

6. Links

References from this website to any non-governmental entity, product, service or information do not imply endorsement or recommendation by CMS, HHS, or any other HHS agency or employees.

We are not responsible for the contents of any "off-site" web pages referenced from this server. We do not endorse ANY specific products or services provided by public or private organizations. In addition, we do not endorse the views expressed by such sites, nor do we warrant the validity of any site's information or its fitness for any particular purpose.

7. Accessibility

This page provides information for those visitors who use assistive or other devices to access the content on this website. Please see our Contact section at https://www.hhs.gov/about/contact-us/index.html if you have general questions and comments or have difficulty finding something on this website.

Synopsis of Section 508 Accessibility Requirements

Section 508 requires that individuals with disabilities, who are members of the public seeking information or services from this website have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on us. Section 508 also requires us to ensure that federal employees with disabilities have access to and use of information and data that is comparable to the access to and use of information and data by federal employees who are not individuals with disabilities, unless an undue burden would be imposed on us. To learn more about the regulations governing the accessibility of federal electronic information, please refer to the Synopsis of Section 508 Accessibility Requirements at http://section508.gov.

The COBSW is a service of the U.S. Department of Health and Human Services at http://www.hhs.gov/. Any Freedom of Information Act (FOIA) requests concerning this website should be submitted in accordance with the Department's FOIA guidelines, which are online at http://www.hhs.gov/foia. Information on making FOIA requests is available at the Freedom of Information Group page. You also may wish to review our Privacy Policy.

8. Safeguarding and Limiting Access to Data

The COBSW user agrees to establish and implement proper safeguards against unauthorized use and disclosure of the data for the purposes of this website. Proper safeguards shall include the adoption of policies and procedures to ensure that the data obtained shall be used solely in accordance with Section 1106 of the Social Security Act [42 U.S.C. § 1306], Section 1874(b) of the Social Security Act [42 U.S.C. § 1395k(b)], Section 1862(b) of the Social Security Act [42 U.S.C. § 1395y(b)], and the Privacy Act of 1974, as amended [5 U.S.C. § 552a]. The COBSW user shall establish appropriate administrative, technical, procedural, and physical safeguards to protect the confidentiality of the data and to prevent unauthorized access to the data provided by CMS. You agree that the authorized representatives of CMS shall be granted access to premises where the Medicare data are kept for the purpose of inspecting security arrangements and confirming whether the COBSW user is in compliance with the security requirements specified above. Access to any records created by the COBSW processes shall be restricted to authorized CMS and COBSW user employees, agents, and officials who require access to 1) perform their official duties in accordance with the approved uses of the information; (2) respond to authorized for law enforcement investigations; or (3) respond to any required legal process. Such personnel shall be advised of (1) the confidential nature of the information; (2) safeguards required to protect the information; and (3) the administrative, civil and criminal penalties for noncompliance contained in applicable Federal laws.

9. PENALTIES FOR UNAPPROVED USE OR DISCLOSURE OF DATA

The COBSW user acknowledges that criminal penalties under section 1106(a) of the Social Security Act [42 U.S.C. § 1306 (a)], including possible imprisonment, may apply with respect to any disclosure of data received from the CMS that is inconsistent with the purposes and terms of the Agreement. The user further acknowledges that criminal penalties under the Privacy Act [5 U.S.C. § 552a(i)(3)] may apply if it is determined that the user, or any individual employed or affiliated therewith, knowingly and willfully obtained the data under false pretenses.