The Initiate Demand Letter action provides authorized users with the ability to agree early with the Conditional Payment Amount identified in the Conditional Payment Notice (CPN) and trigger the issuance of the demand for Benefits Coordination & Recovery Center (BCRC) and Commercial Repayment Center (CRC) cases.

For a case where the beneficiary is the debtor, the beneficiary or their authorized representative will be able to verify and make updates to previously entered settlement information prior to initiating the demand letter.

Who Can Initiate a Demand Letter?

• BCRC Cases: Users must be the case beneficiary, the case debtor, or have verified Beneficiary POR or Recovery Agent Authorization.
• CRC Cases: Users must be the case debtor or an authorized insurer representative with a verified Recovery Agent Authorization.

Other Requirements?

• There are no duplicate claims, no disputes are pending, and all correspondence for the case has been resolved,
• The case (BCRC only) is not active in the Final Conditional Payment process (i.e., the Final Conditional Payment Status is not Active, Pending NOS, or Complete, or a void is in progress),
• A CPN was mailed (BCRC and CRC cases),
• The case (BCRC and CRC) is not in Demand, Demand in Progress, or Closed status, and
• A demand was not previously requested on the MSPRP or was not previously mailed (unless it was mailed in error).