You can submit a Beneficiary Consent to Release (CTR) authorization request to inform the Centers for Medicare & Medicaid Services (CMS) that the Medicare beneficiary has given another individual or entity the authority to receive claims and other information related to the injury and/or illness but does not give this individual the authority to represent the Medicare beneficiary and act on their behalf. An individual/entity with a Verified Beneficiary CTR will be able to receive copies of all mail sent related to the case (e.g., the Rights and Responsibilities letter, the Conditional Payment Letter, the Demand letter, etc.).

Note: A person with a verified Beneficiary CTR authorization can perform the following actions on the Case Information page for Commercial Repayment Center (CRC) and Benefits Coordination & Recovery Center (BCRC) cases:

BCRC Cases

• View and request authorizations
• View claims listing
• View redetermination submissions

CRC Cases

• View and request authorizations
• View claims listing
• View redetermination submissions

Actions Available to All Users - No Authorization Required

• Request an update to the conditional payment amount
• Request a copy of the conditional payment letter (letter goes to the beneficiary and authorized parties)