The Personal Identification Number (PIN) for the account is emailed to the Account Representative (AR) after the AR completes the new registration step and CMS validation is complete. The AR must then give this PIN and the account ID) to the AM to complete the account setup step.

If you receive an invalid PIN error message during the account setup process, verify that the numbers match the numbers you received from the AR. You have three attempts to enter the PIN correctly before the account is locked. If locked, contact the Benefits Coordination & Recovery Center (BCRC) Electronic Data Interchange (EDI) Department at: (646) 458-6740 to confirm or unlock the PIN.