The Contact Experian page provides instructions on how to contact Experian so you can attempt to complete the ID Proofing process by phone.

Call (833) 203-6550 during the times indicated to contact the Experian Verification Support Services.

The agent will ask you for the COBSW Reference Number (displayed on the Contact Experian page) along with your name, address, phone number, date of birth, and social security number.

Status and Next Steps

If Experian verifies your identity successfully:

Click Continue to return to your home page, where your status will show as ID Proofed and your Next Step will be Factor Required . Click this link to complete the final step of the Multi-Factor Authentication process.

If you were unsuccessful in identity proofing, the MSPRP will tell you to contact either the BCRC or Experian, depending on the reason you were unsuccessful. If you are instructed to contact Experian, your Account Listing page will show your status as Pending Phone and your Next Step will be to Contact Experian . If you are instructed to contact the BCRC, your Account Listing page will show your status as Pending Verification and your Next Step will be to Contact BCRC . Click this link for information on contacting the BCRC so you can complete the ID Proofing process manually.

July 2024