Note: The information on this page does not apply to you if you are a Medicare beneficiary who has entered this website through your Medicare.gov account.

WCMSAP requires users to change their password every 60 days. The application will prompt you to make this change when you log in. You can only update your password once a day.

If you do not remember your current password, please refer to How to Request Your Password under the How To... menu option.

1. Click the Change Password link in the Account Settings box.
2. Enter your current or temporary password, as applicable.
Note: Temporary passwords are provided during password resets.
3. Enter and re-enter a new password following the listed guidelines.
4. Click Continue to display the Change Password Confirmation page.
5. Click Continue to return to your Home page. Use your new password the next time you log in to the WCMSAP.

If you are unsuccessful in changing your password, contact an Electronic Data Interchange (EDI) Representative at (646) 458-6740 for assistance.

Password Requirements

• Password must be changed every sixty (60) days
• Password must be at least eight (8) characters
• Password must contain at least one upper-case letter, one lower-case letter, one number and one special character
• Password must contain a minimum of four (4) changed characters from the previous password
• Password cannot be changed more than once per day
• Password must be different from the previous twenty-four (24) passwords
• Password cannot contain a reserved word (see the user guide for a list)

Changing Temporary Passwords

When you have forgotten your password and have been sent a temporary one, you are required to change it the next time you log into the WCMSAP. During this process, you will have the option to change or keep the security questions and answers previously selected.

• Security Question 1: Select or confirm your security question.
• Answer 1: Enter or confirm the answer to Security Question 1.
• Security Question 2: Select or confirm your second security question.
• Answer 2: Enter or confirm the answer to Security Question 2.

Please Note: When you change your password in the WCMSAP, it will also be changed for all the following Coordination of Benefits (COB) secure web applications for which you are a registered user: Medicare Secondary Payer Recovery Portal (MSPRP), Commercial Repayment Center Portal (CRCP), and/or the Section 111 Coordination of Benefits Secure Web Site (COBSW) Portal.