This Account Manager Information page asks you to enter your personal information and to create a new login ID and password, if you do not already have them. This page applies to both Group Health plan (GHP) and Non-Group Health Plan (NGHP) reporter types.

It is critical that the person completing this step is the Account Manager (AM) for the RRE ID and provides their specific, personal information.

You may not change your AM online after your Account Setup has been processed. If you need to make a change later, you will have to contact your EDI Representative.

If you are registering multiple RRE IDs, your AM can be the same person for each or you may name a different person for each.

Required fields are noted by an asterisk.

Table 1: Account Manager Personal Information

FieldDescription
First NameFirst name of the AM.
Last NameLast name of the AM.
Job TitleJob title of the AM.
E-mail AddressEmail address provided earlier in this process.
Account Manager Mailing Address-
Street 1Company or working mailing address of your AM.
Street 2Additional address information. Optional.
CityCity of the AM.
StateState of the AM.
Zip CodeFive-digit ZIP code and ZIP+4 extension (optional) for the AM.
Company TelephoneCompany or work telephone number and extension (optional) for the AM. Numeric values only.
Company FaxCompany or work facsimile number for the AM.

Account Manager Login Information

The security information requested will allow the system to authenticate your identity each time you log on to the application. You may have, and only need, one login ID for the application. The same login ID will be used no matter how many RRE IDs you are associated with and what role you play for each. You may be an Account Manager (AM) for one RRE ID and an Account Designee (AD) for another.

You are asked to select two different security questions and provide answers to each. It is important for you to remember the answers to these questions. They will be used by the Benefits Coordination & Recovery Center (BCRC) and the system when you call your EDI Representative or request your login ID or password in the event you forget them later.

Table 2: Account Manager Login Information

FieldDescription
Login ID

Create a login ID using the following rules:

  • Login IDs must be 7 characters
  • Login IDs must be unique within the system—not match another user’s 
  • Login IDs must be in the format of AA999AA
Password

Create a password using the following rules:

  • Password must be changed every sixty (60) days.
  • Password cannot be changed more than once per day.
  • Password must be different from the previous twenty-four (24) passwords.
  • Password must:
    • Contain at least eight (8) characters.
    • Contain at least one lowercase letter.
    • Contain at least one uppercase letter.
    • Contain at least one number.
  • Contain at least one special character.
  • Contain at least four (4) changed characters from the previous password.
  • Password cannot contain a reserved word. (Click Show List)
  • Password re-entry must match the new password.
Re-enter PasswordRe-enter the password you created in the field above for verification.
Security Question 1Click on the arrow in the drop-down menu and select a security question.
Security Answer 1Enter the answer to the question you selected in the Security Question 1 field.
Security Question 2Click on the arrow in the drop-down menu and select a security question.
Security Answer 2Enter the answer to the question you selected in the Security Question 2 field.

Click Continue to proceed to the next page in the Account Setup process.

Click Previous to return to the previous page.

September 2024

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