This page will explain how to reset a forgotten Medicare Secondary Payer Recovery Portal (MSPRP) Password.

Note: If you have not yet registered and obtained a Login ID refer to the following help page How to Get Started on the MSPRP which is available under the How To... menu option. If you are the Account Manager, your Login ID is established during Account Setup. If you are an Account Designee, you must be assigned to an MSPRP account by an Account Manager. Once you have received an e-mail invitation, you will create your Login ID during the Designee Registration process.

Retrieve a Forgotten Password

1. From the Welcome to the MSPRP (Login) page, click the [Forgot Password] link in the Account Sign-in box (see Figure 1).
   
   Figure 1
   
2. When the Forgot Password page displays, enter your Login ID and then click [Continue].
3. The Forgot Login ID or Password page displays where you must enter the answers to the security questions that you provided when you first registered.
4. Click [Continue]. The Forgot Password Confirmation page displays confirming that your Password has been reset.
5. Click the [Medicare Secondary Payer Recovery Portal Welcome Page] link to return to the Welcome to the MSPRP (Login) page.
6. You will receive an e-mail that contains a temporary password and instructions to follow once your request has been processed.

If you are unsuccessful using the Forgot Password feature, contact the BCRC Electronic Data Interchange (EDI) Department at: (646) 458-6740. When you call, you must be able to provide the answers to the security questions you selected during your MSPRP registration.